Lead Account Manager

IXL; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

IXL Learning in Raleigh, NC seeks a Lead Account Manager to lead a team of Account Managers and drive renewal, upsell, and customer retention initiatives within the territory. You will coach, mentor, and align cross-functional stakeholders to maximize revenue impact and customer satisfaction.

You will oversee onboarding, share best practices, and spearhead renewal campaigns, collaborating with sales, services, marketing and professional learning teams to achieve ambitious goals.

Qualifications

• 7+ years of educational/sales/account management experience, including at least 3 years in account management.
• Leadership experience preferred and demonstrated ability to mentor others.
• Proven track record of meeting or surpassing revenue/retention goals.
• Excellent communication skills with strong empathy for customers.
• Collaborative, motivating leadership style with analytical/problem-solving abilities.

Responsibilities

• Lead, manage and motivate a team of high-performing Account Managers.
• Refine processes, grow skill sets, and improve resources for the team.
• Oversee best practices in territory management and customer communication.
• Oversee onboarding for new Account Managers, including training and mentorship.
• Develop and drive renewal campaigns and tactics (budgets, win-back, cadence).
• Build relationships across account services, sales, marketing and account management.
• Meet or exceed personal and team revenue and retention goals in the assigned territory.

Skills

Leadership

Account management

Customer focus

Communication

Team coaching

Job description

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.This is a full-time position that requires you to be in our Raleigh, NC, area office.WHAT YOU'LL BE DOINGLead, manage and motivate a team of high-performing Account ManagersRefine processes, grow skill sets, and improve resources on behalf of the account management teamOversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainmentOversee onboarding process for new Account Managers, including training, shadowing and mentorshipAs part of the leadership team, proactively identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across your teamPlay a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etcDevelop and maintain relationships with key team members across account services, sales and sales management, professional learning, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficienciesMeet or exceed personal and team revenue and retention goals in assigned territoryWHAT WE'RE LOOKING FORMinimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferredProven ability to take on additional projects, above and beyond standard responsibilities of account manager roleHistory of providing leadership to other team members by sharing expertise and best practicesTrack record of proactively identifying areas for improvement and sharing strategies and ideas with manager and teamDemonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversionExcellent communication skillsStrong empathy for customers AND passion for revenue and growthCollaborative and motivating leaderStrong organizational skills and problem solving/analysis abilityAnalytical and process-oriented mindsetPassionate about bringing technology into the classroomABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resourcesOur mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.