Senior Account Management Lead – Renewals & Growth

IXL; Morrisville (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

IXL Learning in Raleigh, NC is seeking a Lead Account Manager to lead a team of account managers, driving renewals, upsell, and customer retention in the territory. The role blends coaching, process refinement, and strategic leadership to maximize revenue and customer success.

You will coach and manage your team, refine processes, and coordinate cross-functionally to hit revenue goals while delivering exceptional customer outcomes. This is a full-time on-site role based in the Raleigh area.

Qualifications

• Minimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred.

Responsibilities

• Lead, manage and motivate a team of high-performing Account Managers.
• Refine processes, grow skill sets, and improve resources on behalf of the account management team.
• Oversee renewal campaigns and tactics, including budgeting campaigns and renewal cadence.
• Develop and maintain relationships across account services, sales, marketing, and other teams to drive collaboration.
• Meet or exceed personal and team revenue and retention goals in the assigned territory.

Skills

Leadership

Account Management

Sales & Renewals

Communication

Team Coaching

Job description

IXL Learning in Raleigh, NC is seeking a Lead Account Manager to lead a team of account managers, driving renewals, upsell, and customer retention in the territory. The role blends coaching, process refinement, and strategic leadership to maximize revenue and customer success.

You will coach and manage your team, refine processes, and coordinate cross-functionally to hit revenue goals while delivering exceptional customer outcomes. This is a full-time on-site role based in the Raleigh area.