K-12 Account Manager — Renewals & Growth (Raleigh)

IXL

Raleigh (NC)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

IXL Learning, Raleigh-Durham, NC, seeks an Account Manager (K-12) to manage 300-500 small school accounts, focusing on renewals, upselling, and customer engagement through multiple channels. You will collaborate with inside and field sales, marketing, and account management teams to ensure satisfaction across the subscription lifecycle.

The ideal candidate has a BA/BS degree, strong communication skills, and experience in education or classroom settings.

Qualifications

BA/BS degree required.
Classroom experience and/or related educational field experience of 2+ years preferred.
Account Management/Customer Service experience a plus.
Exceptional communication skills - verbal and written.
Presentation skills.
Comfortable with technology and passionate about bringing technology into the classroom.
MS Office, Google Suite computer skills. Salesforce experience a plus.

Responsibilities

Manage approximately 300-500 small customer accounts in Raleigh area.
Proactive outreach to customers with expiring subscriptions to secure renewals via phone, video, email, and campaigns.
Build and nurture relationships with key decision-makers for ongoing engagement.
Develop deep product knowledge to communicate enhancements and benefits.
Coordinate territory reviews with internal stakeholders and report territory health and trends.
Track activities and opportunities in Salesforce.com.
Gather customer feedback to improve product offerings.