Account Management & Collections Specialist II

Dade County Federal Credit Union; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Dade County Federal Credit Union in Doral, FL is seeking an Account Management Agent II to oversee the collection of delinquent accounts across consumer, mortgage and credit lines. The role involves initiating collection actions, sending letters, and working with members to arrange payments or workouts.

You will review credit files, coordinate with legal and card departments, and maintain accurate records of all activity while meeting daily call targets and deadlines.

Qualifications

• Two to three years of related collections experience.
• Proficiency with Microsoft Word, Excel, and Outlook is preferred.
• Ability to make at least 50 collection calls per day.

Responsibilities

• Review delinquent accounts and initiate collection actions.
• Send standard collection letters on schedule (15, 30, 60, legal, repossession, etc.).
• Work with credit bureaus and other departments on disputes and referrals.
• Process in-house payments and arrange extensions or workouts.
• Document all collection activity in the member's file.

Skills

Microsoft Word

Excel

Outlook

Scrip Tracing

Education

High school diploma

Tools

E-Oscar

Job description

Dade County Federal Credit Union in Doral, FL is seeking an Account Management Agent II to oversee the collection of delinquent accounts across consumer, mortgage and credit lines. The role involves initiating collection actions, sending letters, and working with members to arrange payments or workouts.

You will review credit files, coordinate with legal and card departments, and maintain accurate records of all activity while meeting daily call targets and deadlines.