Account Mangement Agent II (Formerly Collector)

Dade County Federal Credit Union; Miami (FL); On-site; USD 29,000 - 40,000; Full time

Job summary

Dade County Federal Credit Union is seeking an Account Management Agent II at the Main Branch in Miami to manage delinquent accounts and drive collection actions. The role focuses on consumer, mortgage,Visa and other accounts requiring proactive recovery efforts.

The position requires 2–3 years of related experience, strong familiarity with MS Office, and ability to work nights and weekends. Bi-lingual candidates are a plus; starting salary is competitive for the Miami market.

Qualifications

• High school diploma or equivalent.
• 2–3 years of related collections experience.
• Proficient with Microsoft Word; Excel and Outlook a plus.
• Bi-lingual a plus; night and weekend shifts.

Responsibilities

• Review delinquent accounts (0 days and above) and initiate appropriate collection actions.
• Send 15, 30, 60, legal, repossession, deficiency and demand letters.
• Make at least 50 collection calls per day.
• Research member disputes and review credit files for decisions.
• Process speed and ECM payments; take in-house payments to tellers.
• Prepare files for repossession and for legal action; respond to notices.
• Work with partners on CPI, disability and death/credit-related claims.
• Record collection activity on member accounts and coordinate with departments.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Scrip Tracing

Bi-lingual

Night and Weekends

Education

High school diploma or equivalent

Job description

Account Management Agent II - Account Management Department

Location:

Main Branch: 1500 NW 107 Avenue, Miami, FL 33172

Starting Salary: $25.00/Hour

Summary

The Account Management Agent’s responsibility involves the collection of all delinquent accounts of consumer, mortgage, visa, and other actions to recover past due accounts

Essential Duties & Responsibilities

• Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
• Send 15, 30, 60, legal, repossession, deficiency and demand letters.
• Make at least 50 Collection calls a day.
• Research member disputes.
• Process speed and ECM payments.
• Prepare files and assign vehicles for repossession.
• Complete all work on repossessed units in a timely manner
• Prepare files and assign accounts for legal action.
• Respond to Mechanics Lien notices.
• Work with consumer credit card counseling on member loans.
• Conduct skip tracing.
• Review credit bureaus timely to decide necessary course of action.
• Work with CUNA on disability claims.
• Work with CUNA on death claims.
• Work with Allied Solutions on CPI (Collateral Protection Insurance)
• Review member’s file for loan decision for collection purposes.
• Take in-house payments to the tellers for processing.
• Work with members and prepare files for extension and loan workout.
• Recommend appropriate loans for charge-off.
• Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
• Work on credit files in E-Oscar (if applicable)
• Follow-up with GAP and MBP insurance claims.
• Record all collection activity on member’s account.
• Collect information for ACH, Periodic payments and Payroll Deduction.
• All duties as assigned by the managers and/or V.P. of Collections

Education And Training

High school graduate or equivalent.

Job Requirements

• 2-3 Years of related experience
• Knowledge of Microsoft Work a plus
• Knowledge of Excel a plus
• Knowledge of Outlook a plus
• Scrip Tracing a plus
• Bi-lingual a plus
• Night and Weekends required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.