Account Mangement Agent II (Formerly Collector)

Dade County Federal Credit Union; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Dade County Federal Credit Union in Doral, FL is seeking an Account Management Agent II to oversee the collection of delinquent accounts across consumer, mortgage and credit lines. The role involves initiating collection actions, sending letters, and working with members to arrange payments or workouts.

You will review credit files, coordinate with legal and card departments, and maintain accurate records of all activity while meeting daily call targets and deadlines.

Qualifications

• Two to three years of related collections experience.
• Proficiency with Microsoft Word, Excel, and Outlook is preferred.
• Ability to make at least 50 collection calls per day.

Responsibilities

• Review delinquent accounts and initiate collection actions.
• Send standard collection letters on schedule (15, 30, 60, legal, repossession, etc.).
• Work with credit bureaus and other departments on disputes and referrals.
• Process in-house payments and arrange extensions or workouts.
• Document all collection activity in the member's file.

Skills

Microsoft Word

Excel

Outlook

Scrip Tracing

Education

High school diploma

Tools

E-Oscar

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Mangement Agent II (Formerly Collector)

Doral, FL, US

7 days ago Requisition ID: 1479

Account Management Agent II - Account Management Department

Location:

Main Branch:1500 NW 107 Avenue, Miami, FL 33172

Summary:

The Account Management Agent’s responsibility involves the collection of all delinquent accounts of consumer, mortgage, visa, and other actions to recover past due accounts

• Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
• Send 15, 30, 60, legal, repossession, deficiency and demand letters.
• Make at least 50 Collection calls a day.
• Process speed and ECM payments.
• Prepare files and assign vehicles for repossession.
• Complete all work on repossessed units in a timely manner
• Prepare files and assign accounts for legal action.
• Respond to Mechanics Lien notices.
• Work with consumer credit card counseling on member loans.
• Review credit bureaus timely to decide necessary course of action.
• Work with CUNA on disability claims.
• Work with CUNA on death claims.
• Work with Allied Solutions on CPI (Collateral Protection Insurance)
• Review member’s file for loan decision for collection purposes.
• Take in-house payments to the tellers for processing.
• Work with members and prepare files for extension and loan workout.
• Recommend appropriate loans for charge-off.
• Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
• Work on credit files in E-Oscar (if applicable)
• Follow-up with GAP and MBP insurance claims.
• Record all collection activity on member’s account.
• Collect information for ACH, Periodic payments and Payroll Deduction.
• All duties as assigned by the managers and/or V.P. of Collections

Education and Training:

High school graduate or equivalent.

Job Requirements:

• 2-3 Years of related experience
• Knowledge of Microsoft Work a plus
• Knowledge of Excel a plus
• Knowledge of Outlook a plus
• Scrip Tracing a plus

“ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.”