Account Management Associate – Client Success & Growth

CHEMTREC®; Falls Church (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 6%

Profit-sharing plan eligibility

No-cost onsite fitness center

Job summary

CHEMTREC® is seeking a dedicated Account Management Support professional in Falls Church, VA to assist Account Managers with managing ACC member accounts, handling inquiries, and coordinating maintenance activities. The role reports to the Senior Account Manager and requires strong communication and organizational skills.

Ideal candidates will have a Bachelor's degree or two years of related experience, proficiency in MS Office, and the ability to work flexible hours including some evenings and

Qualifications

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects with minimal supervision.
• Strong written and oral communication and ability to explain technical concepts to non-technical customers.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work flexible hours and rotating schedules including early, late, and weekend shifts.

Responsibilities

• Assist Account Managers by providing reports and updating customer documentation.
• Serve as primary contact for Account Managed accounts and coordinate issue resolution.
• Collaborate with Account Managers and Business Development on new opportunities for existing accounts.
• Support complex account consolidations, divestitures, and spinouts with updates through completion.
• Conduct opportunity reviews, validation and assignments to Account Managers.
• Support CHEMTREC initiatives and participate in customer visits and conferences as needed.
• Provide backup coverage for daily tasks and phone coverage.

Skills

Communication skills

Project management

Teamwork

MS Office

Education

Bachelor’s degree or 2 years relevant experience

Tools

MS SharePoint

MS Dynamics CRM

Job description

CHEMTREC® is seeking a dedicated Account Management Support professional in Falls Church, VA to assist Account Managers with managing ACC member accounts, handling inquiries, and coordinating maintenance activities. The role reports to the Senior Account Manager and requires strong communication and organizational skills.

Ideal candidates will have a Bachelor's degree or two years of related experience, proficiency in MS Office, and the ability to work flexible hours including some evenings and