Account Representative

American-Chemistry-Coun; Falls Church (VA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Profit-sharing

Onsite fitness center

Yoga classes

Discretionary bonuses

Job summary

American-Chemistry-Coun is seeking a detail-oriented professional to support Account Managers in day-to-day management of accounts and complex customer relations in Falls Church, VA. You will assist with reports, documentation, and onboarding of new customers managed by a team of Account Representatives.

The role reports to the Director, Customer Care and requires strong communication, multitasking, and the ability to coordinate across teams.

Qualifications

• Bachelor's degree or two years relevant work experience.
• Ability to manage multiple projects with minimal supervision.
• Strong written and verbal communication skills.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to work flexible hours and rotating schedules.

Responsibilities

• Assist Account Managers and complex customer accounts with reports and documentation.
• Collaborate on implementing new complex accounts and protocols.
• Process account consolidations, divestitures and spin-outs with customers.
• Conduct opportunity reviews and assign to Account Managers.
• Participate in CHEMTREC initiatives.
• Travel with Account Managers to customer visits and conferences as needed.
• Handle minor incident reports in Operations Center and provide backup for daily tasks.
• Assist in training new Customer Service Representatives.
• Perform other duties as assigned.

Skills

Project management

Communication

Multitasking

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

Job description

Salary Range: $55,000.00 To $66,000.00 Annually

Position Summary

The position is responsible for providing support to the Account Managers, including on the day to day management of Account Managed accounts as well as complex Customer Service managed accounts. The position will also support new customers, managed by a team of Account Representatives, that require assistance and maintenance that exceeds a typical Customer Service managed account. The position reports directly to the Director, Customer Care.

Major Duties and Responsibilities

• Works as part of the Account Management team to assist key customers with individual requests, including, providing reports, updating special instructions and customer documentation.
• Works with Account Managers and Business Development Managers on the implementation of new complex accounts and protocols for existing accounts.
• Process complex account consolidations, divestitures and spin-outs, including working with the customers to ensure ongoing updates and changes are processed until completion of the full process.
• Conducts opportunity reviews, validation and assignment to Account Managers for qualifying and development.
• Takes a key role when participating in CHEMTREC initiatives.
• Travels with Account Managers and with other CHEMTREC staff on customer visits and conferences as needed.
• Takes minor reporting type incident calls in the Operations Center, as requested.
• Serve as a backup for daily tasks and phone coverage.
• Assists with training of new Customer Service Representatives.
• Performs other duties as assigned.

Qualifications/Requirements

Required

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
• Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
• Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
• Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Ability to work flexible hours, (e.g., 6:00am – 2:30pm, 8:30am – 5:00pm, 12:00pm – 8:30pm, etc.) as well as a rotating schedule and non-core business hours and weekends.

Preferred

• Experience with MS SharePoint and MS Dynamics CRM.
• Knowledge of database and document management concepts, including information retrieval practices

ACC offers medical, dental, vision as well as 401(k) matching contribution up to 6% and a 6% contribution to the Profit-Sharing Plan, both vested immediately at 100%. Additionally, employees have access to a no cost onsite fitness center and subsidized yoga classes as well as eligibility for performance-based merit increases and discretionary bonus program.