Account Management Support Specialist — Flexible Hours

American-Chemistry-Coun; Falls Church (VA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Profit-sharing

Onsite fitness center

Yoga classes

Discretionary bonuses

Job summary

American-Chemistry-Coun is seeking a detail-oriented professional to support Account Managers in day-to-day management of accounts and complex customer relations in Falls Church, VA. You will assist with reports, documentation, and onboarding of new customers managed by a team of Account Representatives.

The role reports to the Director, Customer Care and requires strong communication, multitasking, and the ability to coordinate across teams.

Qualifications

• Bachelor's degree or two years relevant work experience.
• Ability to manage multiple projects with minimal supervision.
• Strong written and verbal communication skills.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to work flexible hours and rotating schedules.

Responsibilities

• Assist Account Managers and complex customer accounts with reports and documentation.
• Collaborate on implementing new complex accounts and protocols.
• Process account consolidations, divestitures and spin-outs with customers.
• Conduct opportunity reviews and assign to Account Managers.
• Participate in CHEMTREC initiatives.
• Travel with Account Managers to customer visits and conferences as needed.
• Handle minor incident reports in Operations Center and provide backup for daily tasks.
• Assist in training new Customer Service Representatives.
• Perform other duties as assigned.

Skills

Project management

Communication

Multitasking

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

Job description

American-Chemistry-Coun is seeking a detail-oriented professional to support Account Managers in day-to-day management of accounts and complex customer relations in Falls Church, VA. You will assist with reports, documentation, and onboarding of new customers managed by a team of Account Representatives.

The role reports to the Director, Customer Care and requires strong communication, multitasking, and the ability to coordinate across teams.