Account Management Support Specialist — Flexible Hours

American-Chemistry-Coun; Falls Church (VA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Profit-sharing

Onsite fitness center

Yoga classes

Discretionary bonuses

Job summary

American-Chemistry-Coun is seeking a detail-oriented professional to support Account Managers in day-to-day management of accounts and complex customer relations in Falls Church, VA. You will assist with reports, documentation, and onboarding of new customers managed by a team of Account Representatives.

The role reports to the Director, Customer Care and requires strong communication, multitasking, and the ability to coordinate across teams.

Qualifications

• Bachelor's degree or two years relevant work experience.
• Ability to manage multiple projects with minimal supervision.
• Strong written and verbal communication skills.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to work flexible hours and rotating schedules.

Responsibilities

• Assist Account Managers and complex customer accounts with reports and documentation.
• Collaborate on implementing new complex accounts and protocols.
• Process account consolidations, divestitures and spin-outs with customers.
• Conduct opportunity reviews and assign to Account Managers.
• Participate in CHEMTREC initiatives.
• Travel with Account Managers to customer visits and conferences as needed.
• Handle minor incident reports in Operations Center and provide backup for daily tasks.
• Assist in training new Customer Service Representatives.
• Perform other duties as assigned.

Skills

Project management

Communication

Multitasking

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

Job description

CHEMTREC - Sales and BD Regular Full-Time Clerical Falls Church, VA, US

30+ days ago Requisition ID: 1236

Salary Range: $55,000.00 To $66,000.00 Annually

Position Summary

This position serves as a key support resource to Account Managers, assisting in the management of American Chemistry Council (ACC) member company accounts to ensure effective account management and customer retention. Responsibilities include supporting complex customer accounts, coordinating account maintenance activities, addressing customer inquiries, and helping to ensure that ongoing and evolving customer needs are met in a timely and effective manner. The position reports directly to the Senior Account Manager.

Major Duties and Responsibilities

• Works as part of the Account Management team to assist key customers with individual requests, including providing reports, updating special instructions and customer documentation.
• Acts as a primary point of contact for Account Managed accounts, responding to customer inquiries and coordinating the timely resolution of account-related issues.
• Works with Account Managers and Business Development Managers on identification of new opportunities for new and existing accounts.
• Assists Account Managers with processing complex account consolidations, divestitures and spinouts, including working with the customers to ensure ongoing updates and changes are processed until completion of the full process.
• Conducts opportunity reviews, validation and assignments to Account Managers for qualifying and development.
• Takes a key role when participating in CHEMTREC initiatives.
• Travels with Account Managers and with other CHEMTREC staff on customer visits and conferences as needed.
• Serve as a backup for daily tasks and phone coverage.
• Performs other duties as assigned.

Qualifications/Requirements

Required

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
• Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
• Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
• Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Ability to work flexible hours, (e.g., 6:00am – 2:30pm, 8:30am – 5:00pm, 12:00pm – 8:30pm, etc.) as well as a rotating schedule and non-core business hours and weekends.

Preferred

• Experience with MS SharePoint and MS Dynamics CRM.
• Knowledge of database and document management concepts, including information retrieval practices

ACC offers medical, dental, vision as well as 401(k) matching contribution up to 6% and a 6% contribution to the Profit-Sharing Plan, both vested immediately at 100%. Additionally, employees have access to a no cost onsite fitness center and subsidized yoga classes as well as eligibility for performance-based merit increases and discretionary bonus program.