Account Representative

CHEMTREC®; Falls Church (VA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 6%

Profit-sharing plan eligibility

No-cost onsite fitness center

Job summary

CHEMTREC® is seeking a dedicated Account Management Support professional in Falls Church, VA to assist Account Managers with managing ACC member accounts, handling inquiries, and coordinating maintenance activities. The role reports to the Senior Account Manager and requires strong communication and organizational skills.

Ideal candidates will have a Bachelor's degree or two years of related experience, proficiency in MS Office, and the ability to work flexible hours including some evenings and

Qualifications

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects with minimal supervision.
• Strong written and oral communication and ability to explain technical concepts to non-technical customers.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work flexible hours and rotating schedules including early, late, and weekend shifts.

Responsibilities

• Assist Account Managers by providing reports and updating customer documentation.
• Serve as primary contact for Account Managed accounts and coordinate issue resolution.
• Collaborate with Account Managers and Business Development on new opportunities for existing accounts.
• Support complex account consolidations, divestitures, and spinouts with updates through completion.
• Conduct opportunity reviews, validation and assignments to Account Managers.
• Support CHEMTREC initiatives and participate in customer visits and conferences as needed.
• Provide backup coverage for daily tasks and phone coverage.

Skills

Communication skills

Project management

Teamwork

MS Office

Education

Bachelor’s degree or 2 years relevant experience

Tools

MS SharePoint

MS Dynamics CRM

Job description

This position serves as a key support resource to Account Managers, assisting in the management of American Chemistry Council (ACC) member company accounts to ensure effective account management and customer retention. Responsibilities include supporting complex customer accounts, coordinating account maintenance activities, addressing customer inquiries, and helping to ensure that ongoing and evolving customer needs are met in a timely and effective manner. The position reports directly to the Senior Account Manager.

Major Duties and Responsibilities

• Works as part of the Account Management team to assist key customers with individual requests, including providing reports, updating special instructions and customer documentation.
• Acts as a primary point of contact for Account Managed accounts, responding to customer inquiries and coordinating the timely resolution of account-related issues.
• Works with Account Managers and Business Development Managers on identification of new opportunities for new and existing accounts.
• Assists Account Managers with processing complex account consolidations, divestitures and spinouts, including working with the customers to ensure ongoing updates and changes are processed until completion of the full process.
• Conducts opportunity reviews, validation and assignments to Account Managers for qualifying and development.
• Takes a key role when participating in CHEMTREC initiatives.
• Travels with Account Managers and with other CHEMTREC staff on customer visits and conferences as needed.
• Serve as a backup for daily tasks and phone coverage.
• Performs other duties as assigned.

Qualifications/Requirements

Required

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
• Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
• Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
• Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Ability to work flexible hours, (e.g., 6:00am – 2:30pm, 8:30am – 5:00pm, 12:00pm – 8:30pm, etc.) as well as a rotating schedule and non-core business hours and weekends.

Preferred

• Experience with MS SharePoint and MS Dynamics CRM.
• Knowledge of database and document management concepts, including information retrieval practices

ACC offers medical, dental, vision as well as 401(k) matching contribution up to 6% and a 6% contribution to the Profit-Sharing Plan, both vested immediately at 100%. Additionally, employees have access to a no cost onsite fitness center and subsidized yoga classes as well as eligibility for performance-based merit increases and discretionary bonus program.