Account Growth Specialist (Key Accounts & Upsell)

Johnson-Granite,-Inc.; Mount Airy (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

Johnson-Granite, Inc. in Mount Airy, MD, is seeking a Sales Associate to manage and grow existing customer accounts, focusing on building relationships, upselling, and cross-selling.

You will be the primary contact for assigned clients, ensuring satisfaction and collaborating with internal teams to drive revenue and forecasts. This role emphasizes communication, problem solving, and teamwork to deliver exceptional service.

Qualifications

• Key Skills: Communication—strong verbal and written skills.
• Problem-Solving: identify and resolve issues quickly and effectively.
• Sales & Customer Service: knowledge of sales techniques and account management strategies.
• Relationship Building: establish and maintain strong client relationships.
• Leadership: may involve guiding account representatives.
• Organizational: manage multiple accounts and track metrics.

Responsibilities

• Oversee and manage a portfolio of client accounts, ensuring needs are met and satisfaction is high.
• Cultivate and maintain strong, long-lasting relationships with clients, understanding their needs and challenges.
• Drive new business from existing accounts through upsell, cross-sell, and contract renewal efforts.
• Address customer inquiries, resolve issues, and provide excellent customer service to ensure client satisfaction.
• Act as the primary point of contact for clients, communicating effectively with both clients and internal teams.
• Prepare reports on account status, sales performance, and forecasts.
• Identify and resolve customer issues, ensuring timely and effective solutions.
• Ability to work with and as a team.

Skills

Communication

Problem-Solving

Sales & Customer Service

Relationship Building

Leadership

Organizational

Job description

Johnson-Granite, Inc. in Mount Airy, MD, is seeking a Sales Associate to manage and grow existing customer accounts, focusing on building relationships, upselling, and cross-selling.

You will be the primary contact for assigned clients, ensuring satisfaction and collaborating with internal teams to drive revenue and forecasts. This role emphasizes communication, problem solving, and teamwork to deliver exceptional service.