Sales Associate

Johnson Granite, Inc.; Mount Airy (NC); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Johnson Granite, Inc. is seeking a Sales Associate to manage and grow existing client accounts after the initial sale, focusing on relationships and upselling.

The role serves as the primary contact for assigned clients, driving satisfaction, cross-selling, and contract renewals, while collaborating with internal teams. Responsibilities include account management, reporting, and ensuring outstanding customer service to secure ongoing business.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to identify and resolve issues quickly and effectively.
• Knowledge of sales techniques, customer service principles, and account management strategies.
• Ability to establish and maintain strong client relationships.
• May involve leading or mentoring account representatives.
• Ability to manage multiple accounts and track key metrics.

Responsibilities

• Oversee and manage a portfolio of client accounts, ensuring needs are met and satisfaction stays high.
• Provide product knowledge to clients and support upsell/cross-sell opportunities.
• Cultivate and maintain strong, long-lasting relationships with clients.
• Address customer inquiries and resolve issues to ensure client satisfaction.
• Act as the primary contact for clients and communicate with internal teams.
• Prepare reports on account status, sales performance, and forecasts.
• Identify and resolve customer issues in a timely manner.
• Work with others as a team to achieve goals.

Skills

Communication

Problem-Solving

Sales & Customer Service

Relationship Building

Leadership

Organizational

Job description

A Sales Associate is responsible for managing and growing existing customer accounts after the initial sale, often focusing on building relationships, upselling, and cross-selling. They are the primary point of contact for their assigned clients, ensuring satisfaction and driving additional business.

Key Responsibilities

Account Management

Oversee and manage a portfolio of client accounts, ensuring their needs are met and satisfaction levels are high.

Product Knowledge

Relationship Building

Cultivate and maintain strong, long-lasting relationships with clients, understanding their needs and challenges.

Drive new business from existing accounts through upsell, cross-sell, and contract renewal efforts.

Customer Service

Address customer inquiries, resolve issues, and provide excellent customer service to ensure client satisfaction.

Communication

Act as the primary point of contact for clients, communicating effectively with both clients and internal teams.

Reporting

Prepare reports on account status, sales performance, and forecasts.

Problem-Solving

Identify and resolve customer issues, ensuring timely and effective solutions.

Team Work

Ability to work with and as a team.

Requirements

• Key Skills: Communication: Strong verbal and written communication skills are essential.
• Problem-Solving: Ability to identify and resolve issues quickly and effectively.
• Sales & Customer Service: Knowledge of sales techniques, customer service principles, and account management strategies.
• Relationship Building: Ability to establish and maintain strong client relationships.
• Leadership: May involve leading or mentoring account representatives.
• Organizational: Ability to manage multiple accounts and track key metrics.

Must be willing to work in Mount Airy or Winston Salem as business needs requires.