Client Account Growth Specialist

Johnson Granite, Inc.; Mount Airy (NC); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Johnson Granite, Inc. is seeking a Sales Associate to manage and grow existing client accounts after the initial sale, focusing on relationships and upselling.

The role serves as the primary contact for assigned clients, driving satisfaction, cross-selling, and contract renewals, while collaborating with internal teams. Responsibilities include account management, reporting, and ensuring outstanding customer service to secure ongoing business.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to identify and resolve issues quickly and effectively.
• Knowledge of sales techniques, customer service principles, and account management strategies.
• Ability to establish and maintain strong client relationships.
• May involve leading or mentoring account representatives.
• Ability to manage multiple accounts and track key metrics.

Responsibilities

• Oversee and manage a portfolio of client accounts, ensuring needs are met and satisfaction stays high.
• Provide product knowledge to clients and support upsell/cross-sell opportunities.
• Cultivate and maintain strong, long-lasting relationships with clients.
• Address customer inquiries and resolve issues to ensure client satisfaction.
• Act as the primary contact for clients and communicate with internal teams.
• Prepare reports on account status, sales performance, and forecasts.
• Identify and resolve customer issues in a timely manner.
• Work with others as a team to achieve goals.

Skills

Communication

Problem-Solving

Sales & Customer Service

Relationship Building

Leadership

Organizational

Job description

Johnson Granite, Inc. is seeking a Sales Associate to manage and grow existing client accounts after the initial sale, focusing on relationships and upselling.

The role serves as the primary contact for assigned clients, driving satisfaction, cross-selling, and contract renewals, while collaborating with internal teams. Responsibilities include account management, reporting, and ensuring outstanding customer service to secure ongoing business.