Account Growth & Sales Support (Inside Sales II)

A. B. Boyd Co.; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

A. B. Boyd Co.

in Grand Rapids, MI, seeks a Customer Operations/Account Support specialist to manage quotes, orders, and program coordination. You will work with estimating, purchasing, production, and logistics to keep orders moving and growth opportunities explored. Responsibilities include processing quotes, validating orders, tracking delivery schedules, supporting sales reps, addressing quality concerns, and preparing reports.

Qualifications

• Fluent English, strong written and verbal communication.
• Experience preparing professional correspondence and reports.
• Ability to interpret schedules, quotes, and order details.

Responsibilities

• Process customer quote requests and distribute quotes.
• Review and validate orders for pricing, quantities, and delivery.
• Coordinate cross-functional communication for order fulfillment.
• Support new products, inventory, and program planning.
• Provide sales support and address customer inquiries and complaints.
• Collaborate with logistics to expedite or track shipments.

Skills

English fluency

Customer communication

Data reporting

Problem solving

Education

Bachelor's degree preferred

Associate degree required

Job description

A. B. Boyd Co.

in Grand Rapids, MI, seeks a Customer Operations/Account Support specialist to manage quotes, orders, and program coordination. You will work with estimating, purchasing, production, and logistics to keep orders moving and growth opportunities explored. Responsibilities include processing quotes, validating orders, tracking delivery schedules, supporting sales reps, addressing quality concerns, and preparing reports.