Growth-Focused Inside Sales & Quotes Specialist

A. B. Boyd Co.; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Boyd Corp in Grand Rapids, MI seeks a dedicated professional to manage customer activities and drive account growth. The role centers on coordinating programs, processing quotes, and supporting orders with a focus on service excellence.

You will work with estimating, production, and logistics to ensure accurate orders, timely deliveries, and proactive communication with customers, while helping expand product offerings and client relationships.

Qualifications

• Bachelor’s degree preferred; Associate degree required at minimum.
• At least 2 years of related experience or training, or an equivalent combination of education and experience.

Responsibilities

• Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on inquiries.
• Review and validate customer orders for accuracy, including pricing, quantities, and delivery schedules.
• Coordinate cross-functional communication to support order fulfillment and program planning.
• Support introduction and management of new products or programs from initiation to implementation.
• Monitor inventory levels and coordinate with production and purchasing to manage supply needs.
• Prepare reports and compile data to support management decision-making.
• Provide ongoing support to account Sales Representatives and Sales Manager.
• Address customer concerns and complaints related to quality issues and questions.
• Collaborate with internal departments and logistics partners to expedite or track orders.

Skills

Language skills

Math skills

Reasoning ability

Education

Bachelor’s degree preferred; Associate degree required

Job description

Boyd Corp in Grand Rapids, MI seeks a dedicated professional to manage customer activities and drive account growth. The role centers on coordinating programs, processing quotes, and supporting orders with a focus on service excellence.

You will work with estimating, production, and logistics to ensure accurate orders, timely deliveries, and proactive communication with customers, while helping expand product offerings and client relationships.