Inside Sales Associate II

A. B. Boyd Co.; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Boyd Corp in Grand Rapids, MI seeks a dedicated professional to manage customer activities and drive account growth. The role centers on coordinating programs, processing quotes, and supporting orders with a focus on service excellence.

You will work with estimating, production, and logistics to ensure accurate orders, timely deliveries, and proactive communication with customers, while helping expand product offerings and client relationships.

Qualifications

• Bachelor’s degree preferred; Associate degree required at minimum.
• At least 2 years of related experience or training, or an equivalent combination of education and experience.

Responsibilities

• Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on inquiries.
• Review and validate customer orders for accuracy, including pricing, quantities, and delivery schedules.
• Coordinate cross-functional communication to support order fulfillment and program planning.
• Support introduction and management of new products or programs from initiation to implementation.
• Monitor inventory levels and coordinate with production and purchasing to manage supply needs.
• Prepare reports and compile data to support management decision-making.
• Provide ongoing support to account Sales Representatives and Sales Manager.
• Address customer concerns and complaints related to quality issues and questions.
• Collaborate with internal departments and logistics partners to expedite or track orders.

Skills

Language skills

Math skills

Reasoning ability

Education

Bachelor’s degree preferred; Associate degree required

Job description

Position Summary

Provides support to the organization by managing customer activities, coordinating programs, and assisting in driving account growth.

Key Responsibilities

• Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on customer inquiries.
• Review and validate customer orders for accuracy, including pricing, quantities, delivery schedules, and revision levels; communicate order details and any updates to customers.
• Coordinate cross-functional communication to support order fulfillment and program planning.
• Support the introduction and management of new products or customer programs, overseeing progress from initiation through implementation in alignment with established processes.
• Monitor inventory levels and coordinate with production and purchasing to manage supply needs, including order impacts and cancellations.
• Prepare reports and compile data to support management decision-making.
• Provide ongoing support to account Sales Representatives and Sales Manager.
• Address customer concerns and complaints related to quality issues and questions.
• Collaborate with internal departments and logistics partners to expedite or track orders and resolve shipment issues.
• Identify opportunities to expand sales by promoting additional products or services.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor’s degree preferred; Associate degree required at minimum.
• At least 2 years of related experience or training, or an equivalent combination of education and experience.

Core Competencies

• LANGUAGE SKILLS: Ability to respond effectively to inquiries from customers, operations, purchasing and other business stakeholders. Skilled in preparing professional correspondence in a structured format. Capable of presenting information clearly to management, sales teams, engineers, and customers. Fluency in written and spoken English required.
• MATHEMATICAL SKILLS: Ability to perform basic calculations involving discounts, percentages, rounding and geometric measurements.
• REASONING ABILITY: Strong problem-solving skills with the ability to manage different variables in non-standard situations. Ability to interpret instructions presented in written, oral or schedule formats.

Physical Demands

The physical requirements outlined are representative of those needed to perform essential job functions. Reasonable accommodations may be made as needed. Regularly required to sit, speak, and hear. Occasionally required to stand, walk, use hands, and reach.

WORK ENVIRONMENT

The work environment characteristics described are representative of those encountered in this role if periodically on the plant floor. Reasonable accommodations may be provided. Occasional exposure to moving mechanical parts, fumes, airborne particles, and potentially hazardous chemicals Work environment typically maintains a moderate noise level.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at‑will” basis.

Location

Grand Rapids, Michigan.

Job Posting Locations

Grand Rapids Remote Type On‑Site

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Boyd is the trusted global innovator of sustainable solutions that make our customers’ products better, safer, faster, and more reliable.

As a leader in the industry we focus on our people, customers, technology, innovation, materials, and market needs of today and performance requirements of the future. We are always looking for ambitious minds to help us deliver advanced technology to our customers. Together we solve the challenges of today and empower solutions of tomorrow. Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.