Inside Sales Associate II

A. B. Boyd Co.; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

A. B. Boyd Co.

in Grand Rapids, MI, seeks a Customer Operations/Account Support specialist to manage quotes, orders, and program coordination. You will work with estimating, purchasing, production, and logistics to keep orders moving and growth opportunities explored. Responsibilities include processing quotes, validating orders, tracking delivery schedules, supporting sales reps, addressing quality concerns, and preparing reports.

Qualifications

• Fluent English, strong written and verbal communication.
• Experience preparing professional correspondence and reports.
• Ability to interpret schedules, quotes, and order details.

Responsibilities

• Process customer quote requests and distribute quotes.
• Review and validate orders for pricing, quantities, and delivery.
• Coordinate cross-functional communication for order fulfillment.
• Support new products, inventory, and program planning.
• Provide sales support and address customer inquiries and complaints.
• Collaborate with logistics to expedite or track shipments.

Skills

English fluency

Customer communication

Data reporting

Problem solving

Education

Bachelor's degree preferred

Associate degree required

Job description

Job DescriptionPosition Summary:Provides support to the organization by managing customer activities, coordinating programs, and assisting in driving account growth.Key Responsibilities:Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on customer inquiries.Review and validate customer orders for accuracy, including pricing, quantities, delivery schedules, and revision levels; communicate order details and any updates to customers.Coordinate cross-functional communication to support order fulfillment and program planning.Support the introduction and management of new products or customer programs, overseeing progress from initiation through implementation in alignment with established processes.Monitor inventory levels and coordinate with production and purchasing to manage supply needs, including order impacts and cancellations.Prepare reports and compile data to support management decision-making.Provide ongoing support to account Sales Representatives and Sales Manager.Address customer concerns and complaints related to quality issues and questions.Collaborate with internal departments and logistics partners to expedite or track orders and resolve shipment issues.Identify opportunities to expand sales by promoting additional products or services.Perform other duties as assigned.Qualifications:To perform this role successfully, candidates must be able to execute all essential duties satisfactorily. The qualifications below represent the required knowledge, skills, and abilities.Education:Bachelor’s degree preferred; Associate degree required at minimum.At least 2 years of related experience or training, or an equivalent combination of education and experienceCore Competencies:LANGUAGE SKILLSAbility to respond effectively to inquiries from customers, operations, purchasing and other business stakeholders.Skilled in preparing professional correspondence in a structured format.Capable of presenting information clearly to management, sales teams, engineers, and customers.Fluency in written and spoken English requiredMATHEMATICAL SKILLSAbility to perform basic calculations involving discounts, percentages, rounding and geometric measurements.REASONING ABILITYStrong problem-solving skills with the ability to manage different variables in non-standard situations.Ability to interpret instructions presented in written, oral or schedule formats. Physical Demands:The physical requirements outlined are representative of those needed to perform essential job functions. Reasonable accommodations may be made as needed.Regularly required to sit, speak, and hear.Occasionally required to stand, walk, use hands, and reach.WORK ENVIRONMENTThe work environment characteristics described are representative of those encountered in this role if periodically on the plant floor. Reasonable accommodations may be provided.Occasional exposure to moving mechanical parts, fumes, airborne particles, and potentially hazardous chemicalsWork environment typically maintains a moderate noise levelLIMITATIONS AND DISCLAIMERThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.Location is Grand Rapids, MichiganAll Job Posting LocationsGrand RapidsRemote TypeOn-SiteEEO StatementBoyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.