Growth-Focused Remote Client Success Manager

Blacksmith Agency LLC; Baltimore (MD); Remote; USD 75,000 - 110,000; Full time

Job summary

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing‑led brands. As Client Success Manager you own an established book of recurring agency clients, keeping them and growing them.

You will secure renewals, upsell and expand projects, and coordinate with strategists and delivery teams to present one clear voice. This full‑time role includes a seven‑figure annual quota across retention and expansions and a base plus commission (50/50).

Qualifications

• Experience in marketing, digital, creative or advertising agency.
• Track record of retaining clients and selling more work with measurable results.
• Comfort with quota and revenue targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own a book of recurring agency clients.
• Identify and close upsell opportunities within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery team to present a single client voice.

Skills

Account management

Client retention

Upselling / expansion

Communication with senior stakeholders

Job description

Blacksmith Agency is a remote digital agency focused on paid media, SEO, CRO and web for marketing‑led brands. As Client Success Manager you own an established book of recurring agency clients, keeping them and growing them.

You will secure renewals, upsell and expand projects, and coordinate with strategists and delivery teams to present one clear voice. This full‑time role includes a seven‑figure annual quota across retention and expansions and a base plus commission (50/50).