Customer Service Specialist

Airgas; Village of Germantown (WI); Ibrido; USD 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO Health Plans

401K

2 Weeks PTO

Life Insurance

Short and Long Term Disability Insurance

Tuition Reimbursement

Pre-tax Accounts for Health and Child-care

Descrizione del lavoro

An established industry player is seeking a Strategic Accounts Central Service Coordinator to join their dynamic team. This role involves providing centralized support to customers, managing orders, and ensuring high levels of customer satisfaction in a fast-paced environment. The company promotes an inclusive culture, offering opportunities for growth, affordable healthcare, and a hybrid work model after the training period. If you are organized, self-motivated, and eager to contribute to a collaborative team, this is the perfect opportunity for you to thrive and make a difference.

Competenze

• 2+ years of customer service/sales experience preferred.
• Strong communication and problem-solving skills are essential.

Mansioni

• Provide centralized support for customer requests and order processing.
• Coordinate product deliveries and manage customer communications.
• Identify and solve customer issues to enhance satisfaction.

Conoscenze

Verbal Communication

Written Communication

Attention to Detail

Creative Problem Solving

Teamwork

Organizational Skills

Self-Motivation

Formazione

High School Diploma

Associate's Degree

Bachelor's Degree

Descrizione del lavoro

Are you passionate about exceeding customer expectations?

Have you had experience in a customer facing role?

Are you a team player who is organized, self-motivated, resourceful, and proactive? Are you comfortable working both independently and in a team while taking ownership for your responsibilities? If you have answered yes to these questions, we have the right opportunity for you.

What are we looking for?

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Central Service Coordinator you will be responsible for providing centralized support in a fast paced dynamic environment while working directly with customers and Airgas personnel.

What’s in it for me?

Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 2 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!

As a Strategic Accounts Central Service Coordinator your responsibilities will include:

• Support for customer requests which will include researching and verifying the correct servicing branch and contacts, coordinating new account set ups, and processing orders.
• Coordinating product deliveries and cylinder pickups while verifying and confirming requested dates and proactively communicating any changes to customers.
• Validating cylinder balances and initiating cylinder audits or account closures.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Managing, organizing and prioritizing workload to maximize completion of all open and daily responsibilities.
• A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve.
• Special duties as assigned.

Preferred Education and Experience:

• High School Diploma required. Associate’s or Bachelor’s Degree preferred.
• 2 years of customer service/sales experience or minimum 2 years of relevant work experience.

Who is Airgas?

Airgas Inc., an Air Liquide company, is one of the country’s largest suppliers of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products—but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations—branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers—chances are, there is a career at Airgas custom fit for you.

Your Differences Enhance our Performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Chemical Manufacturing