Account Coordinator – Customer Success & Ops Liaison

UNIS; Pooler (GA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health benefits

Paid time off

Leadership and professional dev. prog.

AI literacy through intelligent system

Internal growth and career mobility

Free luncheons and on-site events

Descripción de la vacante

UNIS is seeking an Account Coordinator to be a central contact for customers, handling inquiries, order updates, and service issues while coordinating across Operations, Billing, Transportation, and Account Management teams. The role emphasizes accuracy, responsiveness, and professional communication to keep commitments on track.

The ideal candidate has 2–3 years of customer service experience, strong communication, and proficiency with CRM and ticketing systems.

Formación

• High School Diploma or GED required; some college preferred.
• 2-3 years of customer service experience; logistics, fulfillment, warehouse, or transportation experience preferred.
• Experience handling customer inquiries, resolving service issues, and maintaining case documentation in CRM or ticketing systems.
• Strong communication, active listening, organization, and problem-solving skills with a customer-first mindset.

Responsabilidades

• Serve as a primary point of contact for customer inquiries related to order status, shipment tracking, inventory, billing, and service issues.
• Research and resolve routine customer requests using WMS, TMS, CRM, and ticketing tools while providing timely and accurate updates.
• Coordinate with Operations, Billing, Transportation, and Account Management teams to resolve exceptions and ensure issues are followed through to completion.
• Maintain accurate customer records, ticket notes, and case documentation while meeting established service and response standards.
• Escalate complex customer concerns with complete documentation and clear communication to support timely resolution.
• Identify recurring customer issues and contribute ideas that improve service quality, workflows, and first-contact resolution.

Conocimientos

Customer service

Communication

Organization

Problem-solving

Time management

Educación

High School Diploma or GED

Herramientas

Microsoft Office

WMS

TMS

CRM systems

Ticketing systems

Descripción del empleo

UNIS is seeking an Account Coordinator to be a central contact for customers, handling inquiries, order updates, and service issues while coordinating across Operations, Billing, Transportation, and Account Management teams. The role emphasizes accuracy, responsiveness, and professional communication to keep commitments on track.

The ideal candidate has 2–3 years of customer service experience, strong communication, and proficiency with CRM and ticketing systems.