Account Manager

UNIS; Pooler (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

UNIS is seeking an Account Manager to serve as the critical link between customers and warehouse operations in Pooler, GA. You will ensure client requirements are executed with precision and timeliness while improving satisfaction and operational performance.

You will coordinate communications, documentation, and problem-solving with cross-functional teams, leveraging AI-enabled tools to drive efficiency and accurate reporting for internal and customer stakeholders.

Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or equivalent experience.
• At least 3 years in customer service, account management, warehouse ops, or logistics.
• Experience with WMS, customer reporting tools, and MS Office.
• Strong organizational and documentation accuracy.

Responsibilities

• Act as primary point of contact for assigned accounts with professional communication.
• Coordinate inbound and outbound appointment scheduling to align with delivery timelines.
• Prepare and maintain shipping, receiving, inventory, billing, and customer reports.
• Monitor account activity and address operational challenges with cross-functional teams.
• Leverage AI-enabled tools to streamline admin tasks and analyze data for improvements.

Skills

Customer service

Account management

Warehouse operations

Logistics coordination

WMS proficiency

Reporting tools

Microsoft Office

Organization & detail orientation

Problem solving

Education

Associate's or Bachelor's degree in Business/Supply Chain/Logistics

Tools

WMS systems

Reporting tools

Job description

Overview

As an Account Manager at UNIS, you will serve as the critical link between our customers and warehouse operations, ensuring that client requirements are successfully executed with precision and timeliness. This role is strategically positioned to drive customer satisfaction, operational excellence, and continuous improvement by managing communication, documentation, and problem-solving efforts. The Account Manager plays a pivotal role in aligning customer needs with internal processes, fostering collaboration among cross-functional teams, and leveraging technology and AI-enabled tools to enhance efficiency and customer service standards. Ultimately, your contributions will enhance customer trust, operational performance, and overall organizational success.

Overview

As an Account Manager at UNIS, you will serve as the critical link between our customers and warehouse operations, ensuring that client requirements are successfully executed with precision and timeliness. This role is strategically positioned to drive customer satisfaction, operational excellence, and continuous improvement by managing communication, documentation, and problem-solving efforts. The Account Manager plays a pivotal role in aligning customer needs with internal processes, fostering collaboration among cross-functional teams, and leveraging technology and AI-enabled tools to enhance efficiency and customer service standards. Ultimately, your contributions will enhance customer trust, operational performance, and overall organizational success.

Responsibilities

• 1. Act as the primary point of contact for assigned customer accounts, ensuring clear, consistent, and professional communication to deliver exceptional customer service.
• 2. Coordinate and oversee inbound and outbound appointment scheduling, ensuring operational workflows align with customer requirements and delivery timelines.
• 3. Prepare and maintain critical documentation, including shipping, receiving, inventory, billing, and customer-specific reports, ensuring compliance and attention to detail.
• 4. Monitor account activity and proactively address operational challenges by collaborating with warehouse, transportation, inventory, and administrative teams to ensure seamless execution.
• 5. Leverage AI-enabled tools to streamline administrative efforts, analyze customer and operational data, and identify improvement opportunities that drive service excellence and efficiency.

Minimum Requirements

• 1. Associate's or Bachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent professional experience.
• 2. At least 3 years of experience in customer service, account management, warehouse operations, logistics, or a related supply chain environment.
• 3. Solid understanding of warehouse operations, inventory management, transportation coordination, and customer service principles.
• 4. Proficiency in using Warehouse Management Systems (WMS), customer reporting tools, and the Microsoft Office Suite.
• 5. Exceptional organizational, problem-solving, and multitasking abilities, with a strong attention to detail and documentation accuracy.

Preferred Requirements

• 1. Previous experience in a fast-paced logistics, 3PL, or supply chain organization.
• 2. Familiarity with emerging technologies and AI-powered tools within a logistics or operational context.
• 3. Prior experience developing and maintaining customer-specific reporting and analytics to improve decision-making.