Logistics Account coordinator

Unified Logistix Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Unified Logistix Group is seeking an Account Coordinator (Customer Experience) to support clients from intake to follow-up. You will act as the main contact, manage orders, and coordinate with internal teams to ensure smooth, timely service and accurate record-keeping.

The role emphasizes communication, organization, and attention to detail in a fast-paced, in-person environment with opportunities for growth and development.

Qualifications

• 1–2 years in customer service or related role.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; CRM experience is a plus.

Responsibilities

• Serve as a primary point of contact for client inquiries, delivering prompt and professional support.
• Assist with order entry, tracking, and scheduling to ensure a seamless customer experience.
• Collaborate with internal teams to ensure requests are handled accurately and on time.
• Proactively communicate updates and status information to clients.
• Maintain accurate customer records, documentation, and account details.
• Help resolve service concerns quickly and professionally, ensuring customer satisfaction.
• Support reporting and provide insights to help improve the overall customer experience.

Skills

Customer service

Organizational skills

Communication

MS Office

Tools

CRM software

Microsoft Office

Job description

Account Coordinator (Customer Experience)

Who We Are

At Unified Logistix Group, we are committed to delivering exceptional service and creating seamless experiences for our customers. Our team takes pride in being responsive, detail-oriented, and dedicated to building strong, lasting relationships with our clients.

About the Role

We’re looking for a motivated and detail-oriented Account Coordinator to join our team. In this role, you’ll play a key part in supporting our customers by ensuring clear communication, timely updates, and a smooth overall experience from start to finish.

If you enjoy helping people, staying organized, and being part of a collaborative team, this is a great opportunity to grow your career.

What You’ll Do

• Serve as a primary point of contact for client inquiries, delivering prompt and professional support
• Assist with order entry, tracking, and scheduling to ensure a seamless customer experience
• Collaborate with internal teams to ensure requests are handled accurately and on time
• Proactively communicate updates and status information to clients
• Maintain accurate customer records, documentation, and account details
• Help resolve service concerns quickly and professionally, ensuring customer satisfaction
• Support reporting and provide insights to help improve the overall customer experience

What We’re Looking For

• 1–2 years of experience in customer service, account coordination, or a related role
• Strong organizational skills and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); CRM experience is a plus
• A positive, solution-oriented mindset with strong attention to detail
• Ability to work independently while contributing to a team environment
• Able to work in a fast paced environment.
• Will require lots of walking from office to warehouse updating orders.

Why You’ll Love Working Here

• Opportunities for growth and career development
• Supportive, team-oriented environment
• A company that values exceptional service and strong relationships
• Health, dental, and vision insurance options
• Paid time off

Job Details

• Full-Time | In-Person