Account Coordinator: Client Success & Operations

BGIS; Hudson (FL); On-site; USD 65,904,000 - 91,693,000; Full time

Benefits offered by this job

Tech Tools: Company-issued cellphone

Tech Tools: Company-issued tablet

Annual Boot Voucher

Health, life, and disability coverage

Corporate discounts through ADP

401K plan with employer match

Technical training and certifications

Growth and relocation opportunities

Job summary

BGIS ITS in Hudson, FL is seeking an Account Coordinator to manage daily client communications, coordinate projects, and maintain accurate records for our commercial install and service teams. The role emphasizes high-quality client service, precise documentation, and collaboration with internal teams to meet account objectives.

You will support scheduling, reporting, and KPI tracking while upholding BGIS values and ensuring data confidentiality in a fast-paced multi-client environment.

Qualifications

• Minimum of one year of job-related experience supporting customer quality work.
• Proficiency in written and verbal communication with clear grammar and punctuation.
• Strong customer service orientation and demonstrated customer service skills.
• Ability to learn new processes, tools, and other relevant information quickly and apply learning to the job.
• Comfortable working in a fast-paced, multi-client environment with the ability to adapt to client-specific processes.

Responsibilities

• Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
• Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
• Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
• Follow standard operating procedures for customer complaint handling and elevate for advanced troubleshooting as needed.
• Maintain confidential client account information and other sensitive data; conduct work in a professional manner.

Skills

Customer service

Communication skills

Problem solving

Organization

Multi-tasking

Teamwork

Tools

Microsoft Office

Job description

BGIS ITS in Hudson, FL is seeking an Account Coordinator to manage daily client communications, coordinate projects, and maintain accurate records for our commercial install and service teams. The role emphasizes high-quality client service, precise documentation, and collaboration with internal teams to meet account objectives.

You will support scheduling, reporting, and KPI tracking while upholding BGIS values and ensuring data confidentiality in a fast-paced multi-client environment.