Account Associate - State Farm Agent Team Member

Ryan Randall - State Farm Agent; Clinton (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Training & development

Licensing paid by agency

Opportunity for advancement

Job summary

Ryan Randall - State Farm Agent is seeking an Account Associate to support daily operations, manage customer accounts, and act as a liaison between customer needs and agency departments. You will proactively market relevant products and services to improve customer outcomes and grow the office.

The role emphasizes strong organization, exceptional customer service, and insurance experience. A healthy work-life balance is offered with growth opportunities within the growing agency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance industry experience

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in February 2026 and currently lead a growing team of two. Before becoming an agent, I spent three years as a State Farm team member, building experience in both account management and sales. Outside of work, I'm married with five children, four of whom are adopted, ranging in age from 4 to 22.

Giving back is important to our family and our agency. We proudly support MiGear, a local nonprofit that provides essential items and support to children entering foster care.

Our agency offers a health stipend, paid time off, paid holidays, licensing costs paid up front, professional development opportunities, and a strong commitment to work-life balance. As a newer agency, there's also plenty of opportunity to grow alongside the business and take on additional responsibility.

Our culture is built around education, growth, and having fun while working toward big goals. We're competitive, we want to win, and I'm passionate about helping my team continually develop. I'm looking for someone who is driven, eager to learn, and excited to grow with us.

ROLE DESCRIPTION

As an Account Associate for Ryan Randall - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.