Account Associate - State Farm Agent Team Member

Kimberly Wilcox - State Farm Agent; Denham Springs (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kimberly Wilcox - State Farm Agent in Denham Springs, LA, seeks an Account Associate to help manage customer accounts and support daily operations. You will grow the agency through meaningful relationships, assist with policy changes, and promote relevant insurance products and services.

The role emphasizes strong customer service, teamwork, and a positive, community-focused environment with opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Baton Rouge, LA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ABOUT OUR AGENCY:

We’ve proudly served our community for 25 years and have grown into a team of 12 dedicated employees. Over the years, we’ve built a strong, supportive environment where teamwork, professionalism, and a positive attitude are at the heart of everything we do. We look for team members who are coachable, willing to use our systems, and ready to contribute to a collaborative, customer-focused office.

I’m an LSU graduate and truly love living and working in South Louisiana. Being part of this community is important to me, and our agency stays involved through local high school scholarships, adopting families and senior citizens during the holidays, and supporting community initiatives throughout the year.

We believe in taking care of our team and making work enjoyable. We offer health benefits, flexibility, and a strong focus on work-life balance. Our office is known for its stocked snack room, lunches, and lattes—and if there’s a national food holiday, we’re definitely celebrating. Pajama Day is one of our favorite traditions and a highlight of the year.

If you’re looking for a positive, professional, and supportive team that values flexibility, community involvement, and a little fun along the way, this could be a great place for you to grow and feel at home.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Kimberly Wilcox - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.