Account Associate - State Farm Agent Team Member

Amy Falcon - State Farm Agent; Metairie (LA); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

One remote workday per week

Job summary

Amy Falcon - State Farm Agent in Metairie, LA seeks an Account Associate to support daily operations, grow the office through meaningful customer relations, and serve as a liaison between customer needs and agency departments. You will proactively market relevant products and services, assist customers with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance.

A team-oriented, dependable individual with strong communication and organizational skills

Qualifications

• Customer service experience preferred.
• Strong organizational and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Organizational skills

Communication

Job description

Benefits

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2001 and currently lead a team of six. My State Farm career began while I was in college, working in agency management before moving into auto claims and eventually returning to agency leadership. I'm proud to have built my career with State Farm and to serve the Southeast Louisiana community where I was born and raised. In addition to serving customers throughout Louisiana, I'm also licensed in Texas, Arkansas, and Mississippi, allowing our agency to help individuals and families across all four states.

Giving back is an important part of our agency. We proudly support our local school district, the Second Harvest Food Bank, and a variety of local youth sports and dance programs. We believe in making a positive impact both inside and outside the office.

Our agency offers a 401(k), licensing reimbursement, one remote workday each week, and a strong commitment to work-life balance. We believe in creating an environment where our team can succeed both professionally and personally.

Our culture is built on teamwork, honesty, professionalism, and respect. I never ask my team to do something I wouldn't do myself, and we live by a simple philosophy: "See something, do something." I'm looking for a dependable team player who takes initiative, values integrity, and enjoys working together to provide outstanding service.

Role Description

As Account Associate for Amy Falcon - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.