Account Administrator, Client Solutions

C.A. Carlin; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

C.A. Carlin in Grand Rapids, MI is seeking an organized Customer Service/Administrative Assistant to receive and process orders via fax, EDI, phone or email, complete transactions, and forward orders to clients.

You will respond to service/product/account questions and resolve issues using established procedures. Additionally, you’ll reconcile invoices and commissions, prepare sales reports, and maintain client information while working with Business Managers.

Qualifications

• High school education or higher required.
• Proficiency in Microsoft Office (Outlook, Word, Excel), and Adobe Acrobat.
• Superior organizational and communications skills, mathematical skills; detail oriented
• Ability to meet deadlines.
• Two years' customer service/administrative experience (within CPG industry a plus).
• Highly resourceful team-player, with the ability to also be effective independently.
• A resourceful, positive, and solution-oriented approach to your work.

Responsibilities

• Receives and processes orders from customers for clients/products via fax, EDI, phone or email.
• Completes order transactions and forwards orders onto client.
• Responds to customer/client requests and questions regarding service, products and account information.
• Analyzes and rectifies customer/client concerns using established procedures.
• Resolves problems with orders, delivery dates or service.
• Responsible for invoice reconciliation of orders and obtaining invoice copies in a timely manner.
• Responsible for commission reconciliation in a timely manner, and collection of monies owed.
• Promotional entry, Deduction resolution and Trade planning for client/customer.
• Client/customer Rebates.
• Prepare/run sales reports when required.
• Works directly with Business Managers.
• Maintains and updates all client and customer information.
• Other duties as needed.

Skills

Customer service

Administrative experience

Organizational skills

Communication skills

Mathematical skills

Deadline-oriented

Team player

Solution-oriented

Two years experience

Education

High school diploma or higher

Tools

Microsoft Office

Adobe Acrobat

Job description

Department(s): Client Solutions; Customer Service

Reports to: Client Relations Manager

Job summary

• Receives and processes orders from customers for clients/products via fax, EDI, phone or email.
• Completes order transactions and forwards orders onto client.
• Responds to customer/client requests and questions regarding service, products and account information.
• Analyzes and rectifies customer/client concerns using established procedures.
• Resolves problems with orders, delivery dates or service.
• Responsible for invoice reconciliation of orders and obtaining invoice copies in a timely manner.
• Responsible for commission reconciliation in a timely manner, and collection of monies owed.
• Promotional entry, Deduction resolution and Trade planning for client/customer.
• Client/customer Rebates.
• Prepare/run sales reports when required.
• Works directly with Business Managers.
• Maintains and updates all client and customer information.
• Other duties as needed.

Qualifications

• High school education or higher required.
• Proficiency in Microsoft Office (Outlook, Word, Excel), and Adobe Acrobat.
• Superior organizational and communications skills, mathematical skills; detail oriented
• Ability to meet deadlines.
• Two years' customer service/administrative experience (within CPG industry a plus).
• Highly resourceful team-player, with the ability to also be effective independently.
• A resourceful, positive, and solution-oriented approach to your work.