Client Account Manager

Capacity LLC; North Brunswick Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Capacity LLC in New Jersey is seeking a Client Account Manager to manage day-to-day order processing for brand accounts, including EDI and e-commerce workflows. You will cultivate relationships with key contacts and learn brands to provide proactive client support.

You will coordinate with warehouse and transport teams to ensure on-time fulfillment, deliver client reporting, and participate in quarterly business reviews while traveling within a 5-mile radius as needed.

Qualifications

• 5+ years of customer service experience.
• Hands-on computer knowledge, especially Excel.
• Strong attention to detail and time management.
• Ability to go above and beyond.
• Strategic thinker with analytical skills.
• Excellent communication and customer service.
• Positive attitude, soft skills and strong work ethics.

Responsibilities

• Manage day-to-day order management for 4–6 brand accounts.
• Build and maintain client relationships with day-to-day contacts.
• Learn brands and services to advise clients.
• Support quarterly business reviews with clients.
• Empower clients through self-service training and documentation.
• Respond to phone and email inquiries promptly.
• Coordinate with warehouse and transport teams for order fulfillment.
• Update routing docs and processes per customer/retailer.
• Research transportation options and costs for clients.
• Provide client reporting and handle returns/chargebacks.
• Support on-floor client requests; travel within 5 miles as needed.

Skills

Customer service experience

Excel proficiency

Attention to detail

Time management

Strategic thinking

Communication skills

Positive attitude

Education

College degree preferred

Tools

MS Excel

CRM systems

Salesforce experience

Job description

The Client Account Manager role is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service, the demands of shipping to major retailers and direct to customers, and the use of related technology we would love to hear from you!

What You'll Do:

The Client Account Manager will provide day-to-day order management for clients who ship to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services.

• Own a portfolio of 4-6 brand accounts.
• Cultivate client relationships with day-to-day contacts.
• Get well acquainted with your brands and what they do.
• Provide ongoing client/relationship management support by participating in quarterly business reviews.
• Empower clients on self-service and best practices via training and documentation.
• Handle all aspects of relationships with our client and their customers, including responding to phone and email inquiries timely.
• Liaison with internal departments to ensure customer needs are met.Go above and beyond and think outside the box attitude.
• Monitor daily orders carefully to help ensure on-time service is made.
• Coordinate with the warehouse teams servicing client accounts and order fulfillment processes.
• Update routing requirement documentation and dedicated processes for each customer and retailer.Understand routing rules.
• Research and communicate transportation options and costs to clients.
• Provide client requested reporting.
• Investigate potential chargebacksand credit requests.
• Report customer returns, returns to vendors, etc.
• Assist with client requests on the floor as needed.
• Willing to travel between buildings (within 5 mile radius)to cater to client needs.
• Other administrative functions as needed - Client Supplies procurement, manual BOL creation, etc.

What You Bring:

• 5+ years' of customer service.
• Hands-on computer knowledge especially Excel
• Great attention to detail and excellent time management
• Ability to go above and beyond
• Strategic thinker with exceptional analytical skills
• Great communicator with exceptional customer service skills
• A great attitude, soft skills and great work ethics are an absolute must

Bonus Points:

• Computer experience and a strong MS Excel skill is a must, as candidate will work directly with both front-end and back-end computer systems.
• College education preferred
• 3PL and Logistics experience is a plus
• 1 + year of warehouse logistics experience strongly preferred.
• Salesforce experience strongly preferred.
• CRM, ERP and Hazmat (DOT/IATA/IMDG) knowledge /certification is a plus
• Beauty, apparel, or related consumer product industry client service experience a plus

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.