Client Account Manager

Capacity; North Brunswick Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel between buildings (≤5 miles)

Job summary

Capacity in North Brunswick Township, NJ seeks a Client Account Manager to manage day-to-day orders for brand accounts, including EDI processes for major retailers and direct-to-consumer clients.

You will own 4-6 accounts, nurture client relationships, and support quarterly business reviews while enabling self-service training and strong documentation. Travel within 5 miles may be required.

Qualifications

• 5+ years' of customer service experience.
• Proficient in Excel and day-to-day order management.
• Strong verbal and written communication skills.
• Detail-oriented with excellent time management.
• Willingness to travel within a 5-mile radius and collaborate across teams.
• Strategic thinker with strong analytical skills.

Responsibilities

• Own a portfolio of 4-6 brand accounts.
• Manage day-to-day orders for retailers and e-commerce customers.
• Support quarterly business reviews and client training.
• Coordinate with warehouse teams and internal departments.
• Provide client reporting and respond to inquiries promptly.
• Monitor routing, costs, and order fulfillment processes.
• Investigate chargebacks and vendor returns as needed.

Skills

Customer service

Order management

Excel

Communication

Attention to detail

Time management

Relationship management

Analytical thinking

Education

College education preferred

Tools

MS Excel

CRM

ERP

Job description

The Client Account Manager role is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service, the demands of shipping to major retailers and direct to customers, and the use of related technology we would love to hear from you!

What You'll Do:

The Client Account Manager will provide day-to-day order management for clients who ship to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services.

• Own a portfolio of 4-6 brand accounts.
• Cultivate client relationships with day-to-day contacts.
• Get well acquainted with your brands and what they do.
• Provide ongoing client/relationship management support by participating in quarterly business reviews.
• Empower clients on self-service and best practices via training and documentation.
• Handle all aspects of relationships with our client and their customers, including responding to phone and email inquiries timely.
• Liaison with internal departments to ensure customer needs are met. Go above and beyond and think outside the box attitude.
• Monitor daily orders carefully to help ensure on-time service is made.
• Coordinate with the warehouse teams servicing client accounts and order fulfillment processes.
• Update routing requirement documentation and dedicated processes for each customer and retailer. Understand routing rules.
• Manage error processing, reporting, remediation, daily reporting.
• Research and communicate transportation options and costs to clients.
• Provide client requested reporting.
• Investigate potential chargebacks and credit requests.
• Report customer returns, returns to vendors, etc.
• Assist with client requests on the floor as needed.
• Willing to travel between buildings (within 5 mile radius) to cater to client needs.
• Other administrative functions as needed - Client Supplies procurement, manual BOL creation, etc.

What You Bring

• 5+ years' of customer service.
• Hands-on computer knowledge especially Excel
• Great verbal/written communication skills
• Great attention to detail and excellent time management
• Ability to go above and beyond
• Strategic thinker with exceptional analytical skills
• Great communicator with exceptional customer service skills
• A great attitude, soft skills and great work ethics are an absolute must

Bonus Points

• Computer experience and a strong MS Excel skill is a must, as candidate will work directly with both front-end and back-end computer systems.
• College education preferred
• 3PL and Logistics experience is a plus
• 1 + year of warehouse logistics experience strongly preferred.
• Salesforce experience strongly preferred.
• CRM, ERP and Hazmat (DOT/IATA/IMDG) knowledge /certification is a plus
• Beauty, apparel, or related consumer product industry client service experience a plus
• Hazmat Certified+