Accessory Services Scheduler & Advisor

Willis Automotive Group; Des Moines, Northern (IA, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Willis Automotive Group in Des Moines, IA is seeking an Accessory Service Advisor/Scheduler to manage accessory workflow, scheduling, and repair orders. You will coordinate with service consultants, parts, and technicians to ensure timely installation and accurate documentation.

The role emphasizes customer service, organization, and collaboration. A background in automotive scheduling or related experience is preferred, along with a valid driver's license and strong computer skills.

Qualifications

• Must have scheduling experience or related work experience.
• Working knowledge of computer applications.
• Strong customer service orientation.

Responsibilities

• Communicates with service consultants about work in progress.
• Monitor accessory requests and confirm scheduling, parts availability, etc.
• Maintain tracking log of accessory cars with real-time status.
• Assigns/distributes work to technicians based on expertise.
• Writes Repair Orders with installation instructions.
• Responds to inquiries about accessories service.
• Coordinates drop-offs and pickups to meet guest expectations.

Skills

Scheduling

Automotive experience

Customer service

Job description

Willis Automotive Group in Des Moines, IA is seeking an Accessory Service Advisor/Scheduler to manage accessory workflow, scheduling, and repair orders. You will coordinate with service consultants, parts, and technicians to ensure timely installation and accurate documentation.

The role emphasizes customer service, organization, and collaboration. A background in automotive scheduling or related experience is preferred, along with a valid driver's license and strong computer skills.