Accessory Services Scheduler & Advisor

Willis INFINITI; Des Moines, Northern (IA, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Willis Automotive Des Moines is seeking an Accessory Service Advisor/Scheduler to manage the accessories department workflow and scheduling. You will coordinate with service consultants, prepare repair orders, and ensure accurate installation instructions are documented for each job.

The role requires attention to detail, a customer-service mindset, and the ability to work with internal teams to meet guest expectations. This is a full-time, on-site position in Des Moines, IA.

Qualifications

• Must have strong customer service orientation.
• Prefer prior scheduling experience in an automotive setting.
• Working knowledge of computer applications and dealership software.

Responsibilities

• Coordinate accessory service workflow and scheduling with service consultants.
• Monitor accessory requests and confirm scheduling, parts availability, and status.
• Maintain a real-time tracking log for accessory vehicles in process.

Skills

Customer service

Scheduling experience

Automotive experience

Driver's license

Team player

Job description

Willis Automotive Des Moines is seeking an Accessory Service Advisor/Scheduler to manage the accessories department workflow and scheduling. You will coordinate with service consultants, prepare repair orders, and ensure accurate installation instructions are documented for each job.

The role requires attention to detail, a customer-service mindset, and the ability to work with internal teams to meet guest expectations. This is a full-time, on-site position in Des Moines, IA.