Accessory Service Advisor/Scheduler

Willis Automotive; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Willis Automotive in Des Moines, IA seeks an Accessory Service Advisor/Scheduler to manage accessory workflow and scheduling, and to write and update repair orders. You will coordinate with service consultants, track progress, and ensure timely communication with guests. A background in automotive service and scheduling helps.

This full-time role requires a customer‑service mindset, computer skills, and a valid driver's license, with opportunities to grow in the accessories shop.

Qualifications

• Scheduling experience preferred.
• Automotive background or commensurate work experience.
• Proficient with computer applications.

Responsibilities

• Coordinate scheduling for accessories service and write/update repair orders.
• Communicate with service consultants and guests about work in progress.
• Track accessory work and provide real-time status updates.
• Assign work fairly to technicians based on expertise.
• Enter customer and vehicle data into company software.
• Order accessories and parts as needed for the shop.
• Ensure quality control on comebacks and maintain paperwork.

Skills

Scheduling experience

Automotive experience

Customer service

Computer literacy

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accessory Service Advisor/Scheduler

Full Time Des Moines, IA, US

21 days ago Requisition ID: 2142

Primary Function:

Under the direction and supervision of the Service Manager, this position is responsible for maintaining workflow for the accessories department including scheduling and writing repair orders. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:

• Communicates regularly with all service consultant so all are aware of work in progress and flow on both sides of shop
• Monitor incoming accessory requests and provide response to sales/finance to confirming scheduling, parts availability, etc.
• Maintain tracking log of accessory cars in process and able to provide real time status info for accessory vehicles
• Responsible for assigning/distributing work fairly to all technicians based on their level of expertise and qualifications
• Identifies the next available qualified technician to perform the specified installation work.
• Obtains the necessary customer and vehicle data and enters into the company sanctioned software
• Writes the Repair Order with exact installation instructions and information needed updates Repair Orders as needed
• Writes repair orders for pre-loaded XPEL work
• Communicates with both internal and external guests with regard to scheduling of vehicle accessories. Sets appropriate expectations with guests and follow up as needed with Accessories Sale's guests. Assist in the coordination of drop offs and pickups in order to meet guest's expectations.
• Complete accurate paperwork and computer entries for all clients
• Oder XPEL and other products for the shop as needed
• Respond to phone and email inquiries about accessories service
• Works closely with the Accessories Service Advisor to ensure that all work is moving through the shop timely and accurately.
• Implements and maintains quality control on all comebacks to ensure the work is done satisfactorily.

What we need from you:

• Must be a success-driven, customer service oriented team player
• Must have the desire to learn and provide superior customer service – before, during, and after the sale
• Prefer to have previous scheduling experience, automotive experience, or commensurate work experience
• Working knowledge of computer applications
• Must have a current valid driver's license & ability to maintain insurability