Accessory Service Scheduler & Order Coordinator

Willis Automotive; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Willis Automotive in Des Moines, IA seeks an Accessory Service Advisor/Scheduler to manage accessory workflow and scheduling, and to write and update repair orders. You will coordinate with service consultants, track progress, and ensure timely communication with guests. A background in automotive service and scheduling helps.

This full-time role requires a customer‑service mindset, computer skills, and a valid driver's license, with opportunities to grow in the accessories shop.

Qualifications

• Scheduling experience preferred.
• Automotive background or commensurate work experience.
• Proficient with computer applications.

Responsibilities

• Coordinate scheduling for accessories service and write/update repair orders.
• Communicate with service consultants and guests about work in progress.
• Track accessory work and provide real-time status updates.
• Assign work fairly to technicians based on expertise.
• Enter customer and vehicle data into company software.
• Order accessories and parts as needed for the shop.
• Ensure quality control on comebacks and maintain paperwork.

Skills

Scheduling experience

Automotive experience

Customer service

Computer literacy

Driver's license

Job description

Willis Automotive in Des Moines, IA seeks an Accessory Service Advisor/Scheduler to manage accessory workflow and scheduling, and to write and update repair orders. You will coordinate with service consultants, track progress, and ensure timely communication with guests. A background in automotive service and scheduling helps.

This full-time role requires a customer‑service mindset, computer skills, and a valid driver's license, with opportunities to grow in the accessories shop.