Accessible Tech Field Specialist: Community Outreach

CSD; Claremont, Northern (CA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

CSD is seeking a Field Operations Specialist to work with customers needing specialized telephone equipment and related services in California. The role involves in-home assessments, equipment training, and coordinating with statewide programs.

You will help recipients access CapTel and related options, and support outreach efforts across diverse communities. The position requires a Bachelor’s degree in a related field and at least two years of experience serving deaf, hard of hearing,

Qualifications

• Bachelor’s degree in a related human service field or equivalent professional experience.
• Two years of professional experience supporting deaf, hard of hearing, deaf-blind, or disabled customers.
• Ability to communicate in various proficiency levels of ASL; bilingual skills desirable.

Responsibilities

• Educate customers about programs and services and provide in-home assessment and services.
• Plan, develop, implement, and evaluate outreach materials and strategies.
• Provide technical assistance, training, and resource information to diverse communities.
• Record accurate documentation and reporting per State requirements.

Skills

Customer service

ASL

Bilingual Spanish

Communication

Education

Bachelor’s degree in Human Services or related field

Tools

CRM systems

Inventory Management systems

Job description

CSD is seeking a Field Operations Specialist to work with customers needing specialized telephone equipment and related services in California. The role involves in-home assessments, equipment training, and coordinating with statewide programs.

You will help recipients access CapTel and related options, and support outreach efforts across diverse communities. The position requires a Bachelor’s degree in a related field and at least two years of experience serving deaf, hard of hearing,