Field Operations & Accessibility Specialist

CSD; Santa Barbara (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CSD in Santa Barbara is seeking a Field Operations Specialist to educate the community about Deaf and Disabled Telecommunications Program services, perform in-home assessments of equipment, and assist customers with relay services and California Connect applications. This role partners with Customer Advisors to deliver statewide program support in person, via videophone, text, and community sites.

The ideal candidate has strong customer service skills, ASL or Spanish ability a plus, experience

Qualifications

• Excellent customer service to diverse clients.
• Plan and evaluate messaging strategies for DDTP goals.
• Develop online materials (web/video content, social posts, blogs).
• Familiarity with accessible equipment and services.
• Provide recipient support through equipment installation and training.
• Gather community input via focus groups and surveys.
• Respond promptly and build relationships with customers.
• Provide cultural training and records per state requirements.

Responsibilities

• Educate customers about equipment and services.
• Conduct in-home assessments and installations.
• Assist with California Connect application process.
• Support outreach initiatives statewide.
• Document services and referrals per DDTP policies.

Skills

ASL proficiency

Spanish language

Customer service

CRM systems

Inventory management

Time management

Multi-tasking

Confidentiality

Relationship building

Education

Bachelor's degree in human services

Job description

CSD in Santa Barbara is seeking a Field Operations Specialist to educate the community about Deaf and Disabled Telecommunications Program services, perform in-home assessments of equipment, and assist customers with relay services and California Connect applications. This role partners with Customer Advisors to deliver statewide program support in person, via videophone, text, and community sites.

The ideal candidate has strong customer service skills, ASL or Spanish ability a plus, experience