Field Operations Specialist — Deaf & Disabled Services

Communication Service for the Deaf, Inc; Sacramento (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Communication Service for the Deaf, Inc. seeks a Field Operations Specialist to educate clients on telecom access programs, perform in-home assessments, and provide equipment training.

The role supports California Connect processes, uses videophone and other accessible technologies, and collaborates with Customer Advisors to deliver statewide DDTP services. The ideal candidate will have ASL proficiency, strong customer service, and the ability to travel across the region, maintaining

Qualifications

• Provide exceptional customer service to diverse deaf and hard-of-hearing clients.
• Experience supporting deaf, hard-of-hearing, deaf-blind, or disabled customers.
• Ability to communicate in ASL at various proficiency levels.
• Valid driver's license and willingness to travel regionally.

Responsibilities

• Educate community about programs and services and assist with the California Connect application process.
• Perform in-home assessments and equipment installation training.
• Gathers community input via focus groups and surveys to improve resources.
• Maintain documentation per state requirements including services and referrals.
• Build relationships with partner organizations and community groups.
• Adhere to privacy and information security protocols.

Skills

Customer service

Multi-tasking

Relationship building

ASL communication

CRMs

Inventory management

Education

Bachelor’s degree in human services or related field

Tools

CRM systems

Inventory Management systems

Job description

Communication Service for the Deaf, Inc. seeks a Field Operations Specialist to educate clients on telecom access programs, perform in-home assessments, and provide equipment training.

The role supports California Connect processes, uses videophone and other accessible technologies, and collaborates with Customer Advisors to deliver statewide DDTP services. The ideal candidate will have ASL proficiency, strong customer service, and the ability to travel across the region, maintaining