Access Supervisor — Lead Referrals & Care Access

Integrated Services for Behavioral Health; Hillsboro (OH); On-site; USD 61,174 - 79,175; Full time

Benefits offered by this job

Medical

Dental

Vision

Short‑term Disability

Long‑term Disability

401K with Employer Match

EAP

Job summary

Integrated Services for Behavioral Health (ISBH) in Southeast Ohio seeks an Access Supervisor to oversee referrals and ensure timely access to services across multiple regions. This role manages a team of intake specialists, maintains relationships with community partners, and helps drive program outcomes.

The position requires a high school diploma or GED, a BA and MA in social work or counseling, and active LISW/LPCC license in Ohio.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in social work or clinical counseling required.
• Master’s degree in social work or clinical counseling required.
• Active LISW or LPCC in Ohio required.

Responsibilities

• Monitors timeliness, accuracy and follow‑up of referrals
• Ensures quality and timeliness in written and verbal communication with clients and partners
• Oversees recruitment, onboarding and team development, including progressive discipline
• Provides routine support and coaching to staff
• Leads collaboration to support outcomes across regions
• Oversees policies, procedures and processes
• Participates in outreach activities as needed
• Maintains HIPAA compliance and mandated reporting
• Uses EHR databases for client documentation
• Travels within service areas as needed
• All other duties as assigned

Skills

Communication skills

Database/Spreadsheet skills

HIPAA compliance

Team supervision

Driver's license

Education

BA in social work or clinical counseling

MA in social work or clinical counseling

Licensed in Ohio (LISW or LPCC)

Tools

EHR systems

Office databases/spreadsheets

Job description

Integrated Services for Behavioral Health (ISBH) in Southeast Ohio seeks an Access Supervisor to oversee referrals and ensure timely access to services across multiple regions. This role manages a team of intake specialists, maintains relationships with community partners, and helps drive program outcomes.

The position requires a high school diploma or GED, a BA and MA in social work or counseling, and active LISW/LPCC license in Ohio.