Access & Intake Supervisor — Behavioral Health

Integrated Services for Behavioral Health; Piketon (OH); On-site; USD 61,174 - 79,175; Full time

Benefits offered by this job

Medical

Dental

Vision

Short‑term Disability

Long‑term Disability

401K with Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health (ISBH) in Ohio seeks an Access Supervisor to oversee referrals, ensure timely access to services, and manage a team of intake specialists across multiple regions.

The role emphasizes HIPAA compliance, outreach, and collaboration with partners, with salary ranges from $61,174.73 to $79,175.95 per year based on experience; requires LISW or LPCC in Ohio, multiple degrees, and strong communication and organizational skills.

Qualifications

• Advanced communication skills, both oral and written required
• Ability to use appropriate databases, spreadsheets, and other software required
• Ability to operate in an Internet‑based, automated office environment required
• Advanced organizational skills required
• Ability to bill Medicaid without restrictions required
• Access to reliable transportation required
• Valid driver’s license and ability to operate a motor vehicle required
• Appropriate level of auto insurance coverage required
• Ability to manage deadlines within a fast‑paced, high‑volume environment required

Responsibilities

• Monitors timeliness, accuracy and follow‑up of referral specialist
• Ensures quality and timeliness in written and verbal communication with clients and community partners
• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary
• Provides routine support and assistance to employees through individual and group conferences, assistance in analyzing problems, and in improving their support and helping skills
• Leads agency‑wide collaboration and innovation to support desired outcomes
• Responsible for implementation and oversight of organizational policies, procedures, and or processes
• Participates in outreach activities such as follow‑up or reminder calls as necessary
• Maintains compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Travels within designated service areas as needed
• All other duties as assigned

Skills

Communication skills

Database proficiency

Office software

Organizational skills

Medicaid billing

Reliable transportation

Driver's license

Auto insurance

Deadline management

Education

High school diploma or GED

Bachelor’s degree in social work or clinical counseling

Master’s degree in social work or clinical counseling

Active LISW or LPCC in Ohio

Job description

Integrated Services for Behavioral Health (ISBH) in Ohio seeks an Access Supervisor to oversee referrals, ensure timely access to services, and manage a team of intake specialists across multiple regions.

The role emphasizes HIPAA compliance, outreach, and collaboration with partners, with salary ranges from $61,174.73 to $79,175.95 per year based on experience; requires LISW or LPCC in Ohio, multiple degrees, and strong communication and organizational skills.