Access Center Lead: Scheduling & Training Mentor

Mount Sinai; New York (NY); On-site; USD 29,000 - 47,000; Full time

Job summary

The Lead Agent for the Access Center at Mount Sinai Health System is a senior level role responsible for scheduling patient appointments, consults, and follow-up visits, while mentoring and training new staff. This position assists the Supervisor and may function as point of contact in the Supervisor's absence.

Responsibilities include training and mentoring Scheduling Coordinators, coordinating with Administrative Assistants, and contributing to patient service initiatives and reporting to

Qualifications

• High School diploma/GED.
• 3+ years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Manages training and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Point of contact in the Supervisors absence.
• Performs other related duties.

Skills

Secretarial experience

Appointment scheduling

Medical practice

Education

High School diploma/GED

Job description

The Lead Agent for the Access Center at Mount Sinai Health System is a senior level role responsible for scheduling patient appointments, consults, and follow-up visits, while mentoring and training new staff. This position assists the Supervisor and may function as point of contact in the Supervisor's absence.

Responsibilities include training and mentoring Scheduling Coordinators, coordinating with Administrative Assistants, and contributing to patient service initiatives and reporting to