Patient Access Manager, Scheduling Center

Maimonides Medical Center Inc.; New York (NY); On-site; USD 111,000 - 138,000; Full time

Job summary

Maimonides Medical Center is seeking a Manager to lead the Appointment Scheduling Contact Center. You will guide day-to-day operations, set policies, and oversee staffing, training, and performance management to deliver exceptional patient access and service.

The role requires strong leadership, experience in contact centers, and ability to collaborate across clinical and operational teams to meet KPIs and improve patient experience.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• Minimum five years of progressively responsible leadership experience in a contact center.
• Experience leading teams in a healthcare or related environment preferred.

Responsibilities

• Manage the day-to-day operations of the Appointment Scheduling Contact Center, ensuring service levels and goals are met.
• Develop and maintain departmental policies; ensure consistent application and performance standards.
• Hire staff, manage personnel, conduct performance reviews, and handle disciplinary actions as needed.
• Ensure new employees are properly oriented and trained; coordinate scheduling with workforce management.
• Monitor performance, analyze data, and drive improvements to achieve KPIs and patient access goals.
• Collaborate with clinical and operational leaders to ensure seamless patient access and engagement.
• Lead employee recognition and retention initiatives in alignment with organizational values.
• Adhere to Conflict of Interest policy and complete required certifications annually.

Skills

Leadership

Team management

Data analysis

Policy development

Workforce management

Education

Associate degree

Bachelor's degree preferred

Job description

Maimonides Medical Center is seeking a Manager to lead the Appointment Scheduling Contact Center. You will guide day-to-day operations, set policies, and oversee staffing, training, and performance management to deliver exceptional patient access and service.

The role requires strong leadership, experience in contact centers, and ability to collaborate across clinical and operational teams to meet KPIs and improve patient experience.