Access Associate

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Chili Center is seeking an Access Associate to warmly greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact for patients and families in a full-time role.

The position supports registration, insurance verification, scheduling, and light billing tasks from Monday to Friday, 8:30 am to 5:00 pm, in Family Medicine. Strong customer service and computer skills are essential.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills and comfortable with clinic software.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: greet patients, manage incoming calls, provide information and scheduling.
• Registration & Verification: complete patient registration and verify insurance coverage.
• Billing & Payments: collect and process payments when applicable.

Skills

Intermediate computer skills

Excellent customer service and comms

Education

2 year degree or equivalent

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS:

Full time

LOCATION:

Family Medicine - Chili Center

DEPARTMENT:

Family Medicine

SCHEDULE:

Monday - Friday 8:30 am - 5:00 pm

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred

• Intermediate computer skills

• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE:

$17.85 - $20.00