Access Associate (Full-time, Days)

Rochester Regional Health; Town of Pittsford (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is hiring an Access Associate in Pittsford, NY. You will handle administrative tasks, greet patients, perform check-in/check-out, and manage payments, serving as the first point of contact for patients and families.

The role requires strong customer service and communication skills, with responsibilities including appointment scheduling, insurance verification, and data entry into Care Connect.

Qualifications

• GED or High School Diploma required.
• 2 year degree or equivalent preferred.
• 1 year customer service experience preferred.
• Intermediate computer skills expected.
• Excellent customer service and communication skills required.

Responsibilities

• Manages incoming calls and provides necessary information.
• Greet patients and/or their representatives and provide directions as needed.
• Schedule and preschedule patient appointments.
• Identify services without a payment source and follow up with financial assistance or payment arrangements.
• Verify insurance eligibility/coverage and obtain precertifications/authorizations when applicable.
• Collect/co-payments, deductibles and other payments and provide cost estimates.
• Ensure data accuracy and regulatory compliance.
• Communicate with payers, physician offices, and other departments.
• Set up new patient records via Care Connect.
• May be asked to interpret if qualified.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

GED or High School Diploma

2 year degree or equivalent

Job description

Description Summary As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access AssociateDepartment: Neck & Head CenterLocation: 77 Sully's Trail 2nd Floor, Pittsford, NY 14534Hours Per Week: 40, Full-timeSchedule: Monday-Friday, 8am-430pm

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Responsibilities

• Manages incoming calls while providing necessary information. Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by deparmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductables and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Minimum Qualifications

• GED or High School Diploma

Preferred Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• 1 year customer service experience strongly preferred
• Intermediate computer skills
• Excellent customer service and communication skills

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE: $17.85 - $20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.