Access Associate (Full-time, Days)

Rochester Regional Health; Town of Geneseo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Geneseo, NY seeks an Access Associate to greet patients, handle check-in/check-out, and assist with payments. This role requires a warm, welcoming demeanor as the first point of contact for patients and families.

You will perform registration, verify insurance, scheduling, and manage phone calls, along with related administrative duties. A 2-year degree or equivalent and strong communication skills are preferred; 40 hours per week, Monday–Friday 8:00 am–4:30 pm.

Qualifications

• NAP is required.
• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills required.
• Excellent customer service and communication skills required.

Responsibilities

• Manage incoming calls and provide information; greet patients, direct them, and schedule appointments.
• Register and verify patient information; verify insurance eligibility and obtain necessary precertifications/authorizations.
• Billing and payments: Collect and process payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

NAP

2-year degree or equivalent

Job description

Description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Geneseo Medical Campus

Location

4302 Gateway Dr. Geneseo NY 14454

Hours Per Week

40, Full-time

Schedule

Monday-Friday, 8-4:30pm

Required Qualifications

• NAP

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

• Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

Pay Range

PAY RANGE: $17.85 - $20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.