Access Associate (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester NY is seeking an Access Associate to greet patients, check-in/check-out, and support scheduling. You will be the first point of contact for patients and families in Outpatient Mental Health - RMHC.

This full-time role offers 40 hours per week with a schedule Monday–Friday, 8am–4:30pm. A 2-year degree or equivalent and strong communication and computer skills are preferred. Pay range listed below.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Access Associate

Department

Outpatient Mental Health - RMHC

Location

1381 E Ridge Rd Suite #5 Rochester NY 14621

Hours Per Week

40 - Full-time

Schedule

Monday-Friday, 8am-430pm

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.85 - $20.00