Patient Access Associate I (M-F, 5am-1:30pm)

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is hiring a Patient Access Associate I at Union Memorial Hospital in Baltimore. The role involves greeting patients, performing registration, verifying demographics and insurance, and collecting applicable patient liabilities.

The incumbent will answer calls, schedule appointments, and ensure accuracy in the intake process within HIPAA guidelines. The ideal candidate has 1–2 years of customer service and patient registration experience, with hospital setting experience preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years Customer service experience required; 1-2 years Patient registration preferred.
• 1-2 years hospital experience or healthcare setting preferred.
• CHAA - Certified Healthcare Access Associate certification preferred.

Responsibilities

• Answer telephone calls and schedule/reschedule/confirm patient appointments.
• Verify patient demographics and insurance information in EHR; collect patient liabilities when applicable.
• Greet patients on arrival and verify information for requested services.
• Inform patients of payment options including plans and financial assistance.
• Comply with HIPAA and patient identification procedures.

Skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Job description

About the Job

Location: Union Memorial Hospital

Status: Full-time

Schedule: Monday-Friday, 5:00am-1:30pm

General Summary of Position

The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable. admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience preferred and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification preferred

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.