Access Associate | Per Diem

Rochester Regional Health; Springs (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health's Clifton Springs Hospital is seeking an Access Associate to greet patients, perform check-in and check-out, and process payments, acting as the first point of contact for patients and their families.

This per diem role in Admitting requires a 2-year degree (or equivalent), strong computer skills, and exceptional customer service and communication abilities. Schedule includes weekdays with alternating weekends and holidays.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service: Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments.
• Registration & Verification: Complete the registration process for patients; verify insurance eligibility and obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

2 year degree

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Per Diem

LOCATION: Clifton Springs Hospital 2 Coulter Rd Clifton Springs, NY 14432

DEPARTMENT: Admitting

SCHEDULE: Monday through Friday, every other weekend and every other holiday. Shifts are normally 7am-3:30pm, 3mp-1130pm, 11pm-730am, however may have different hours due to the department needs

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.85 - $20.00