Access Associate Per Diem

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health in Batavia, NY, is seeking an Access Associate to greet patients, assist with check-in/check-out, and handle payments. This role serves as the first point of contact, delivering a warm, professional presence and guiding patients and families through their visit.

In the Dermatology department, responsibilities include registration and verification, insurance eligibility checks, and handling precertification/authorization when needed, along with scheduling.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

2 year degree or equivalent

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS

Per Diem

LOCATION

Batavia

DEPARTMENT

Dermatology

SCHEDULE

Monday - Friday 7:30 am - 4 pm

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$17.85 - $20.00

City

Batavia

Postal Code

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.