Access Associate

Unity-Hospital-of-Rochester; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Unity Hospital in Rochester, NY is seeking an Access Associate to greet patients, check-in/check-out, and process payments. The role involves registration, verifying insurance, and handling payments in a fast-paced outpatient setting.

The ideal candidate has a 2-year degree or equivalent, strong customer service and computer skills, and a warm, inviting demeanor as the first point of contact for patients and families.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Friendly, professional communication with patients and families.
• Strong customer service skills and computer proficiency.

Responsibilities

• Greet patients and coordinate check-in/check-out processes.
• Register patients, verify insurance coverage, and obtain authorizations when needed.
• Handle payments and provide information by phone or in person.

Skills

Customer service

Communication

Education

Associate degree

Job description

SUMMARYAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.STATUS: Full timeLOCATION: Unity Hospital - 1561 Long Pond Rd,DEPARTMENT: Internal MedicineSCHEDULE: Monday - Friday 8:00 am - 5:00 pmATTRIBUTES2 year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsRESPONSIBILITIESCustomer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:RochesterPOSTAL CODE:14626The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.