Frontline IT Support Specialist (Entry-Level)

The City University of New York; New York (NY); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Job summary

The City University of New York's School of Professional Studies seeks an IT Assistant Level 1 to deliver frontline support to students, faculty and staff. You will assist with troubleshooting, setup of computers and devices, and maintain equipment inventories in a fast-paced campus IT environment.

Under the IT Help Desk Manager, you will follow procedures, deliver courteous service, and escalate complex issues.

Qualifications

• Bachelor's degree or 2+ years of experience in a Help Desk or Call Center role.
• Knowledge of Microsoft Office and MS 365.
• Strong customer service and communication skills.
• Willingness to develop troubleshooting and IT skills.

Responsibilities

• Provide hands-on support for installation, configuration, deployment, relocation, and maintenance of computers and related devices.
• Assist users with routine hardware, software, connectivity issues; document and troubleshoot problems.

Skills

Help desk support

Customer service

Communication skills

Troubleshooting

Education

Bachelor's degree

Tools

MS Office

MS 365

Job description

The City University of New York's School of Professional Studies seeks an IT Assistant Level 1 to deliver frontline support to students, faculty and staff. You will assist with troubleshooting, setup of computers and devices, and maintain equipment inventories in a fast-paced campus IT environment.

Under the IT Help Desk Manager, you will follow procedures, deliver courteous service, and escalate complex issues.