Academic Success Coach – Pathways to Student Success

Tidewater Community College; Portsmouth (VA); On-site; USD 44,083,000 - 49,594,000; Part time

Job summary

Tidewater Community College is hiring two part-time Academic Success Coaches at the Portsmouth campus to support student persistence and success. You will develop individualized academic plans, monitor progress, and collaborate with tutoring, advising, and faculty to assist at-risk students.

The role emphasizes supporting low-income and adult learners, with regular workshops, Navigate CRM use, and data-informed interventions to improve retention and graduation outcomes.

Qualifications

• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising, student development theory, and retention best practices.
• Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across departments and with diverse student populations.
• Workshop facilitation and small group mentoring experience.

Responsibilities

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate with tutoring, advising, and faculty to deliver wraparound support for at-risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
• Facilitate regular Affermiation & Motivation Circles (virtual or in-person) to promote belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend improvement strategies.
• Participate in retention team meetings, success campaigns, and onboarding initiatives.

Skills

Experience with at-risk students

Academic advising knowledge

Retention best practices

CRM tools familiarity

EAB Navigate proficiency

Strong communication

Collaboration across departments

Workshop facilitation

Tools

EAB Navigate

Job description

Tidewater Community College is hiring two part-time Academic Success Coaches at the Portsmouth campus to support student persistence and success. You will develop individualized academic plans, monitor progress, and collaborate with tutoring, advising, and faculty to assist at-risk students.

The role emphasizes supporting low-income and adult learners, with regular workshops, Navigate CRM use, and data-informed interventions to improve retention and graduation outcomes.